Help & Support
Find answers to common questions, learn about our solutions and pricing, and get the support you need.
Getting Started
Quick Start Guide
- Sign up for your chosen service package
- Complete the onboarding questionnaire
- Attend the kickoff call with our team
- Connect your data sources
- Begin your AI transformation journey
System Requirements
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Stable internet connection
- Access to your business data systems
- Administrative permissions for integrations
- Basic understanding of your current processes
Your Journey with Enhance Technologies
Phase 1: Initial Contact & Discovery (Week 1)
What Happens:
- • Initial consultation call (60 minutes)
- • Business needs assessment
- • Current process evaluation
- • Package recommendation
- • Custom proposal preparation
What You Need to Prepare:
- • Overview of current forecasting methods
- • Key business challenges you're facing
- • Data sources and systems currently used
- • Timeline expectations and budget range
- • Key stakeholders for the project
Phase 2: Agreement & Planning (Week 2-3)
What Happens:
- • Contract and SOW finalization
- • Project timeline creation
- • Technical requirements gathering
- • Data audit and mapping session
- • Team introductions and role assignments
What You Need to Do:
- • Sign service agreement and purchase order
- • Assign internal project manager
- • Provide access to relevant data systems
- • Complete detailed requirements questionnaire
- • Schedule regular check-in meetings
Phase 3: Implementation (Month 1-3)
What We Do:
- • Data integration and cleansing
- • AI model training and calibration
- • System configuration and setup
- • Testing and validation phases
- • Weekly progress updates
Your Involvement:
- • Participate in weekly check-ins
- • Provide feedback on initial outputs
- • Validate data accuracy and completeness
- • Test system functionality
- • Attend training sessions
Phase 4: Training & Go-Live (Week 10-12)
Training Program:
- • Administrator training (4 hours)
- • End-user training sessions (2 hours each)
- • Custom workflow documentation
- • Best practices workshop
- • Q&A sessions with experts
Go-Live Support:
- • Dedicated support during launch week
- • Real-time issue resolution
- • System monitoring and optimization
- • User adoption tracking
- • Success metrics establishment
Phase 5: Optimization & Growth (Month 4+)
Ongoing Support:
- • Monthly performance reviews
- • Continuous model refinement
- • Feature updates and enhancements
- • Advanced analytics recommendations
- • Quarterly business reviews
Growth Opportunities:
- • Additional module implementations
- • Advanced AI capabilities
- • Integration with new systems
- • User base expansion
- • Bespoke development projects
Typical Implementation Timeline
Keys to Success
From Your Side:
- • Assign dedicated project resources
- • Ensure data quality and accessibility
- • Participate actively in training
- • Provide timely feedback
- • Communicate requirements clearly
From Our Side:
- • Regular communication and updates
- • Proactive issue identification
- • Comprehensive training and support
- • Continuous optimization
- • Long-term partnership approach
Our Solutions & Pricing
Enhance Starter
Foundation Package
- AI Forecasting + Basic Cost Analytics
- 30-60 days implementation
- Target: €1-10M revenue companies
- Replace Excel-based planning
Enhance Professional
Growth Package for Mid-Market Teams
- Full AI Forecasting + Advanced Cost-to-Serve
- Basic AI SDR included
- 60-90 days implementation
- Target: €10-50M revenue companies
Enhance Enterprise
Full Platform for Enterprise Teams
- Complete platform + AWS Supply Chain
- Custom AI agents
- 90-120 days implementation
- Target: €50M+ revenue companies
Add-On Services & Pricing
Module Add-ons
€1,500 - €3,000/month
Additional functionality modules
User Licenses
€150 - €300/month
Per additional user
Custom Integrations
€5,000 +
Project-based pricing
Technical Support
Support Channels
Email Support
support@enhancebmt.ai
Response within 24 hours
Priority Support
Available for enterprise clients
Response within 4-8 hours
Common Questions After Go-Live
Data Availability & Quality
Not sure if your data is ready? We help assess what you have, clean it up, and map it to the platform. Most companies start with the data already in their ERP.
Forecast Accuracy Not Where You Expected
AI models need 2-3 forecasting cycles to learn your patterns. Accuracy improves as the system trains on your data. Our team monitors this with you during hypercare.
Results Taking Longer Than Expected
Impact depends on data quality, process adoption, and scope. We set realistic milestones during onboarding and review progress together at each checkpoint.
Hypercare & Ongoing Support
After go-live, your dedicated team remains available for hands-on support, configuration tweaks, and performance tuning. We don't disappear after deployment.
Account & Billing
Payment & Invoicing
- Payment terms: 30 days from invoice date
- Accepted methods: Bank transfer, credit card for smaller amounts
- All fees are exclusive of applicable taxes (VAT)
- Disputed invoices must be raised within 30 days of receipt
- Late payments may incur interest charges as permitted by law
Service Agreements
Each engagement is governed by a detailed Service Agreement or Statement of Work (SOW) that includes:
- Scope of services and specific deliverables
- Project timeline and key milestones
- Detailed pricing and payment schedule
- Performance metrics and success criteria
- Data handling and confidentiality terms
Billing Inquiries
For any billing questions or concerns, please contact our accounts team:
Email: billing@enhancebmt.ai
Hours: Monday - Friday, 9:00 AM - 5:00 PM CET
Still Need Help?
Our support team is here to help you get the most out of our AI-powered solutions.
Contact Support